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Privacy Policy

DATA CONTROLLER

The Data Controller of your personal data is HedonX, with registered office at Via Giuseppe Giacosa, 15 10125 – Turin Italy, VAT number 13149090014, pec: hedonx@pec.it.

Following consultation of this website, data relating to identified or identifiable natural and/or legal persons may be processed.

PLACE OF DATA PROCESSING

The processing operations connected to the web services of this site take place at the aforementioned registered office of the Data Controller. In addition, data is hosted on the servers of our hosting provider SiteGround, located in the United Kingdom (UK).

Data is handled only by personnel authorized to process data, or by any persons in charge of occasional maintenance and secretarial operations. The data you provide may be communicated to third parties in relation to services performed on behalf of the Data Controller; such subjects will be appointed, pursuant to Art. 28 of EU Regulation 2016/679, as Data Processors.

TYPES OF DATA PROCESSED

Navigation Data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment. This data is used solely to obtain anonymous statistical information on the use of the site and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical cybercrimes to the detriment of the site.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of personal data for contacts, requests, or purchases (such as name, surname, email address, telephone number, shipping address, and other generic data) to the addresses indicated on this site, as well as through the forms present (e.g., contact form, user registration, product purchase), involves the subsequent acquisition of the user’s data, necessary to respond to requests, as well as any other personal data included in the message or forms. Specific information on data processing will be provided in relation to each service offered, such as at the time of purchasing a product.

Cookies

This website uses cookies. Cookies are small pieces of data that the site sends to the user’s browser, stored on the user’s computer or mobile device, and used to improve the Browse experience and provide additional functionality. For more detailed information on the types of cookies used, their purposes, and how to manage or disable them, we invite you to consult our Cookie Usage Policy.

OPTIONAL NATURE OF DATA PROVISION

Aside from what is specified for navigation data, the user is free to provide the personal data listed in the request forms, reserved area registration, or otherwise indicated in contacts. Their failure to provide or partial provision may make it impossible to obtain what has been requested.

METHODS OF PROCESSING

Personal data are processed using IT and/or telematic tools, as well as automated methods, for the time strictly necessary to achieve the purposes for which they were collected. Such data are compared with any data already in the possession of the Data Controller for the performance of activities or services. In case of discrepancy, the appointed person may contact the sender to verify the integrity of the data or to proceed with any correction. Specific security measures are observed to prevent data loss, illicit or incorrect use, and unauthorized access.

ADDITIONAL INFORMATION ON PROCESSING

Defense in legal proceedings

The User’s personal data may be used for the defense by the Data Controller in legal proceedings or in the preparatory stages for their possible establishment, against abuses in the use of the site itself or related services by the User. The User declares to be aware that the Data Controller may be required to disclose data upon request of public authorities.

Specific information

Upon the User’s request, in addition to the information contained in this privacy policy, this Site may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data.

System logs and maintenance

For needs related to operation and maintenance, this Site and any third-party services it uses may collect System Logs, i.e., files that record interactions and may also contain personal data, such as the User’s IP address.

Retention period

Personal data will be stored for the time strictly necessary to achieve the purposes for which they were collected, in compliance with legal obligations (e.g., tax and accounting obligations) and for what is strictly related or necessary for the execution of the services offered.

Recipients of the data

Personal data will not be disseminated. However, personal data provided for the purchase and order of products may be communicated to:

  • Entities to whom such communication must be made in order to fulfill or to require the fulfillment of specific obligations provided for by laws, regulations, and/or community legislation.
  • External natural and/or legal persons who provide instrumental services to the activities of the Data Controller (e.g., payment services, shipping couriers, call centers, suppliers, consultants, companies, entities, professional firms). These entities will act as data processors, formally appointed pursuant to Art. 28 of the GDPR, or as independent data controllers, as the case may be.

Transfer of data outside the EU

Personal data are processed within the European Union and the United Kingdom. The servers of our hosting provider SiteGround are located in the United Kingdom (UK). The transfer of personal data from the European Union to the United Kingdom is currently permitted based on the adequacy decisions adopted by the European Commission (Implementing Decisions (EU) 2021/1770 and 2021/1771), which recognize a level of data protection substantially equivalent to that guaranteed by the GDPR.

These decisions are valid until December 27, 2025. Should the UK’s adequacy status change in the future, we commit to adopting the appropriate safeguards provided by EU Regulation 2016/679 (e.g., the implementation of Standard Contractual Clauses or other suitable legal solutions) to ensure an adequate level of protection for your personal data.

Information not contained in this policy

Further information regarding the processing of personal data may be requested at any time from the Data Controller using the contact information provided at the beginning of this policy.

EXERCISE OF RIGHTS BY USERS

The data subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data from the Data Controller, to know their content and origin, to verify their accuracy or request their integration, deletion, updating, rectification, transformation into anonymous form or blocking of personal data processed in violation of the law, as well as to object in any case, for legitimate reasons, to their processing.

Requests should be addressed to the Data Controller, who can be contacted at the email address hedonx@hedonx.com.

It is also possible to lodge a complaint with the Data Protection Authority (more information available at www.garanteprivacy.it).

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