Welcome to the world of HedonX. These General Conditions of Sale define the terms and conditions governing the purchase of products through our website www.hedonx.com. By purchasing on our Site, You fully accept these Conditions; We invite You to read them carefully.
The goods and services subject to these general conditions are offered for sale on the website www.hedonx.com by:
HedonX Registered Office: Via Giuseppe Giacosa, 15, 10125, Turin, Italy VAT Number: 13149090014 PEC: hedonx@pec.it
(hereinafter, “HedonX” or the “Seller”)
In these General Conditions of Sale, the following terms have the meanings specified below:
3.1. These General Conditions, which are made available to the Buyer for reproduction and storage pursuant to Art. 12, Legislative Decree 9 April 2003, no. 70, concern the purchase of Products, made remotely and by means of a telematic network, through the HedonX website www.hedonx.com.
3.2. With this contract, respectively, the Seller sells and the Buyer remotely purchases the movable goods and/or services selected by the Buyer and placed in the virtual shopping cart, following the online purchase procedures indicated on the Site.
3.3. HedonX undertakes to provide all Products indicated below upon payment of a Consideration as per Art. 4 of this contract.
4.1. These General Conditions of Sale are valid from the day of the conclusion of this contract and may be updated, supplemented, or modified at any time by HedonX, which will communicate such changes through the pages of the www.hedonx.com website, and such updates/modifications and/or supplements will be effective for future purchases.
4.2. All purchase orders will be submitted by the Buyer to HedonX, after registration on the Site and/or by completing the indicated purchase procedure.
4.3. These General Conditions of Sale must be examined “online” by the Buyer before completing the purchase procedure. The submission of the purchase order confirmation, therefore, implies full knowledge of them and their full acceptance.
4.4. By confirming the Order by clicking on «Conclude purchase», the Buyer declares to have consciously accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions illustrated below, declaring to have read and accepted all the indications provided to him/her pursuant to the above-mentioned rules, also acknowledging that the Seller is not bound by different conditions unless previously agreed in writing.
4.5. Sales operations for the Consumer are governed by the provisions of the Consumer Code (Legislative Decree 6 September 2005 no. 206 and subsequent amendments), while privacy protection is subject to the provisions of GDPR 679/2016 and Legislative Decree 30 June 2003, no. 196, and subsequent amendments and integrations. As for the contractual conditions applied to commercial users, reference must be made to the new provisions of EU Regulation 2019/1150.
4.6. Acceptance of the conditions of sale must be expressed by accurately filling in all sections of the electronic form and by selecting and, therefore, accepting the boxes marked “ACCEPTANCE OF SALES CONDITIONS” and “PRIVACY POLICY”.
5.1. The Products, prices, and conditions of sale present on the Site – within the limits of their availability – do not constitute a public offer for the consumer; therefore, they must always be considered indicative and subject to express confirmation via e-mail by HedonX, which constitutes acceptance of the purchase order.
5.2. The prices of the Products offered for sale on the Site are indicated in Euro and are the prices in force at the time the Order is sent by the Buyer. HedonX may modify the sale prices of the Products at any time and without notice. However, such modification will be communicated to the Buyer before the submission of any Order.
5.3. Product prices include VAT but do not include shipping costs. Shipping costs vary depending on the shipping method and destination selected by the Buyer when submitting the Order and are displayed in the Order summary before the Buyer is asked to confirm the Order. Please refer to Art. 9 of these General Conditions of Sale.
5.4. The receipt of the order does not commit HedonX until the Seller has expressly accepted the order through an «Order Fulfilment Confirmation Email» (see point 6.1 below). It is specified that upon receipt of the order by the Buyer, the system will automatically send a summary confirmation email of the received order, which should not be understood as a formal acceptance thereof. HedonX, with a subsequent email, after verifying the availability of the chosen product, will formally confirm and accept the received order.
5.5. The Buyer expressly grants HedonX the right to accept even only partially the order placed (for example, in the event that not all ordered products are available). In such a case, the contract will be considered concluded with respect to the goods actually sold.
5.6. The Buyer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out.
6.1. In accordance with Article 52 of the Italian Consumer Code (Legislative Decree 206 of 6 September 2005), and the terms of this contract, before submitting the Order, the Buyer may view on the Site information relating to the price, including taxes and shipping costs, and the essential characteristics of the product(s) or services he/she wishes to purchase.
6.2. In any case, should there be a total or partial unavailability of the product after the Order has been submitted, the Buyer will be immediately informed by e-mail of the product’s unavailability and the total or partial cancellation of the Order.
6.3. In case of total or partial cancellation of the Order: the Buyer’s Order will be automatically cancelled, without any charge to the Buyer. Customer Service will contact the Buyer to inform them of the cancellation and to propose placing a new Order excluding the unavailable product.
6.4. HedonX also reserves the right to suspend or cancel the processing of an Order and/or delivery, regardless of the nature and progress of the processing, in case of non-payment or partial payment of any amount due by the Buyer, in case of problems with payment, in case of technical problems, in the event that in the unquestionable judgment of HedonX a potentially harmful practice for the selective distribution contracts of the products may be configured, or in case of fraud or attempted fraud relating to the use of the HedonX Website also with reference to previous Orders. In case of rejection of the Order, HedonX will communicate to the Buyer, within 30 working days from the submission of the Order, the impossibility of accepting the Order.
6.5. The sale will be definitive only upon acceptance of the Order by HedonX, through the sending of an order fulfillment confirmation email to the Buyer.
6.6. HedonX shall be entitled to collect the full price of the Order:
6.7. HedonX recommends the Buyer to keep the emails received from HedonX on paper or electronic support. The Buyer is informed that the aforementioned emails will be sent to the email address entered by the Buyer at the time of purchase. HedonX will not be responsible in case of invalid email address entry and/or non-receipt of the Order Confirmation Email for reasons not directly attributable to HedonX. In this case, the sale will be considered definitive.
7.1. The Contract stipulated through the Site is understood to be concluded when the Buyer receives, via e-mail, the formal confirmation of the order, with a communication («Order Confirmation Email») subsequent to the automatic and summary order e-mail referred to in art. 5.4, through which HedonX accepts the order sent by the Buyer and informs him/her that it can proceed with the fulfillment of the same. The Contract is concluded in the place where HedonX’s registered office is located.
7.2. Until the Buyer has received the Order Confirmation Email, as per the preceding point, he/she has the right to proceed with the cancellation of the order by sending an email to info@hedonx.com or by other methods indicated on the Site.
8.1. The Buyer guarantees HedonX that they have the necessary authorizations to use the chosen payment method for their Order at the time of sending the Order. Accepted payment methods:
8.2. All Orders are payable in Euros, including taxes and mandatory contributions. Any bank charges will be borne exclusively by the Buyer (even in case of refund). In case of non-payment or delayed payment (more than 2 working days) of the Order by the Buyer, HedonX reserves the right to apply late interest equal to the legal interest rate starting from the tenth working day following the Order date or the notification of bank payment rejection.
8.3. The ownership of the ordered products will remain with HedonX until the entire Order Consideration, including shipping costs, taxes, and other mandatory contributions (where applicable), are fully paid by the Buyer. All orders, before being processed, are subjected to authenticity checks directly by the respective credit card issuing institutions, for the customer’s protection. If, for any reason, it is not possible to debit the due amount, the sales process will be automatically canceled, and the sale will be terminated pursuant to art. 1456 c.c. The Customer will be informed via automatic email communication.
8.4. Communications related to payment and data communicated by the Customer at the time of payment occur on specific protected lines and with all guarantees ensured by the use of security protocols provided by the payment circuits.
9.1. Shipping costs vary depending on the total order amount and destination:
9.2. Estimated shipping times are as follows:
PREPARATION TIME: 2 working days.
TRANSPORT TIME (estimated): 2/3 working days for Italy; 5/6 working days for France.
TOTAL DELIVERY TIME ITALY: 3/4 working days.
TOTAL DELIVERY TIME FRANCE: 5/6 working days. Orders placed on Saturday and Sunday will be handed over to the courier on the next useful working day, excluding holidays.
9.3. In case of non-collection of the order by the recipient, any storage and redelivery costs will be entirely borne by the recipient.
9.4. Customs Clearance & International Duties
For deliveries outside the European Union, orders may be subject to local import duties, customs clearance fees, and taxes levied by the destination country once the shipment arrives. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping fees paid at checkout.
10.1. HedonX will deliver the selected and ordered Products to the Buyer, at the address indicated by them as the delivery address on the Order, according to the methods provided in the preceding articles, by trusted couriers and/or forwarders (e.g., Bartolini and GLS for international orders). 10.2. To change the delivery address after the ordered products have been shipped, the Buyer must contact HedonX customer service. 10.3. Orders will be processed as soon as they are received, and HedonX undertakes to deliver the Products as quickly as possible and in any case within 30 days from the date of conclusion of the contract (i.e., from the time of online confirmation of the order by the user). The total amount of costs, including shipping costs, will be visible before proceeding with the purchase confirmation.
11.1. The shipped goods will be checked and delivered to the forwarder intact and without defects. HedonX cannot be held responsible in any way for any delays or damages attributable to the fault of the forwarder. If the buyer refuses the purchased products without any valid reason, HedonX will charge the Customer the round-trip transport costs. 11.2. The Buyer, or the recipient of the Order, is invited to check the condition of the package and the products at the time of delivery. In case of anomalies in the package (damaged or open package, trace of liquid, etc.) and/or ordered products (missing, defective or damaged products), the Buyer or the recipient of the Order must report the reservations on the courier’s document and contact HedonX immediately. 11.3. Failure to comply with the correct procedure excludes any recourse against the carrier and/or HedonX, including the right to reimbursement of the Order and/or redelivery of the ordered products. 11.4. The Buyer, or the recipient of the Order, may, alternatively, contact HedonX at the email address hedonx@hedonx.com to learn about the procedures for returning damaged, non-conforming, and/or defective products. 11.5. The procedure for returning damaged, non-conforming, and/or defective products indicated by HedonX must be followed by the Buyer. Otherwise, the Buyer cannot claim any refund or replacement of the products in question. 11.6. Procedures to be necessarily followed in case of evident package damage for its return to the Seller:
12.1. HedonX assumes no responsibility for delay or non-delivery of the goods attributable to force majeure or unforeseeable circumstances that prevent, in whole or in part, the execution of the contract within the agreed times. 12.2. HedonX will not be liable to any party or third party for damages, losses, and costs incurred as a result of the non-execution of the contract for the aforementioned causes, the consumer being entitled only to the return of any price paid. 12.3. HedonX shall not be liable for the consequences arising from a defective product if the defect is due to the product’s conformity to a mandatory legal standard or a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer placed the product on the market, did not yet allow the product to be considered defective. 12.4. HedonX will not be liable if the injured party, aware of the product defect and the danger, voluntarily exposed themselves to it. Similarly, defects resulting from improper and/or erroneous use of the purchased goods, from external causes (e.g., bumps, falls, etc.), from carelessness and improper use, are not attributable to HedonX’s responsibility.
13.1. HedonX markets only high-quality Products. The Consumer benefits from the legal warranty of conformity for a period of two (2) years (24 months) from the delivery of the goods, pursuant to Articles 128 et seq. of the Consumer Code. 13.2. In case of a lack of conformity, the Buyer must notify HedonX within two (2) months from the date the defect was discovered. Otherwise, the Buyer forfeits the warranty right. 13.3. HedonX is liable when the lack of conformity becomes apparent within two (2) years from the delivery of the Product. For defects that become apparent within six (6) months from delivery, it is presumed that they already existed at that date. After six months, the burden of proof that the defect existed at the time of delivery shifts to the Buyer. 13.4. In case of a defect, the Buyer has the right to the restoration, free of charge, of the conformity of the goods through repair or replacement. Should these remedies fail or be objectively impossible or excessively burdensome for HedonX, the Buyer has the right to an adequate reduction in price or to the termination of the contract. 13.5. Products showing clear signs of tampering or faults caused by their improper use or by external agents not attributable to manufacturing defects are not covered by the warranty. 13.6. The Buyer, in addition to following the procedures indicated in Art. 11 of these Conditions, must in any case submit their request in writing to HedonX (hedonx@hedonx.com), which will indicate its willingness to proceed – or the reasons preventing it from doing so. In the same communication, HedonX will indicate to the Buyer the methods of shipment or return of the goods, as well as the expected term for the return or replacement of the defective goods.
14.1. The Buyer undertakes and obliges, once the purchase procedure is concluded, to print and store these General Conditions, which, moreover, he/she will have already viewed and accepted as a mandatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition referred to in Legislative Decree 6 September 2005, n. 206. 14.2. The Buyer is strictly forbidden from entering false, and/or invented, and/or fantasy data in the registration procedure through the appropriate electronic form; personal and fiscal data and e-mail must be exclusively their true personal data and not of third parties, or fantasy data. The Buyer therefore assumes full responsibility for the accuracy and veracity of the data entered in the electronic registration form, aimed at completing the product purchase procedure. 14.3. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of third parties. HedonX reserves the right to legally pursue every violation and abuse, in the interest and for the protection of all consumers. 14.4. The Buyer indemnifies HedonX from any liability arising from the issuance of incorrect tax documents due to errors relating to the data provided by the Buyer, as the latter is solely responsible for the correct entry.
15.1. According to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the received good in its original packaging, without tampering with any warranty seal or simply opening and/or damaging the outer packaging itself. 15.2. In particular, for contracts concerning the sale of goods, where the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. 15.3. Provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services provided for by art. 59 of the Consumer Code are reserved. In particular, the right of withdrawal is excluded for: * The supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and were opened after delivery (Art. 59 lett. e) of the Consumer Code). This exclusion applies to HedonX products if the warranty seal or protective packaging has been removed or damaged after delivery. * For goods that are liable to deteriorate or expire rapidly pursuant to Art. 59, paragraph 1, letter d). With reference to the case of exclusion of the right of withdrawal mentioned above, the Customer is informed and accepts that among the Products that “are liable to deteriorate or expire rapidly” are, by way of example, all food products. (Note: for HedonX cosmetics, the primary exclusion relies on hygiene as indicated above, Art. 59 lett. e). 15.4. The Buyer, by exercising the right of withdrawal in accordance with this article, within the terms and according to the procedures described below for the return of the Products, may obtain, at his/her choice: * Reimbursement of the amount paid for the Products returned to the central warehouse, by re-crediting the relevant amount to his/her credit card or by bank transfer; * A credit of an amount equal to the price of the Products returned to the central warehouse, usable only on the Website. 15.5. Pursuant to Article 67, paragraph 3 of the Italian Consumer Code, return costs will be exclusively borne by the Buyer. 15.6. It is also recalled that parcels sent at the recipient’s expense will not be accepted. 15.7. HedonX will refund the customer the full amount already paid for the Product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal. HedonX reserves the right to withhold the refund until it has received the goods or until the Buyer has demonstrated that they have returned the goods. 15.8. The Buyer and/or the recipient of the Order must necessarily contact customer service to arrange the return. 15.9. Products must be returned to HedonX in their substantial integrity, with their original packaging, accessories, instructions for use, and anything else supplied with them, in conditions suitable for resale. 15.10. HedonX will accept returned goods, reserving the right to verify that the products have been returned in their original condition and with their original packaging. 15.11. Reimbursement will be made via a reversal procedure of the amount debited to the Credit Card or by Bank Transfer using the bank details (IBAN code of the invoice holder) provided by the Buyer in the Return Form. 15.12. To exchange products purchased online, you must send an email to hedonx@hedonx.com with the order number in question. The exchange can only be made with products of equal or higher value than those you wish to return; even a partial refund of the amount spent can only be obtained by returning the product to the central office. 15.13. The return of products beyond the legal term established for withdrawal and contractual cancellation will not be accepted. 15.14. To the Consumer who exercises the right of withdrawal in accordance with what is established, the sums already paid will be reimbursed within 14 days, and in any case no later than 30 days from the date on which HedonX (or the service provider) became aware of the exercise of the right of withdrawal by the Consumer.
16.1. If one Party defaults on any of its obligations under this contract towards the other, the other Party may request its termination pursuant to Articles 1453 et seq. of the Italian Civil Code, without prejudice in any case to the right to compensation for damages. 16.2. Pursuant to Art. 1456 c.c., the party intending to exercise termination shall notify the other party by registered letter with return receipt or PEC (Certified Electronic Mail), indicating the reason; the effects of termination shall commence from the date of receipt of the termination notice as evidenced by the receipt delivered to the terminating Party, and the Buyer shall be entitled exclusively to the return of any sum already paid.
17.1. Without prejudice to expressly indicated cases – or established by legal obligations – communications between HedonX and the Buyer will preferably take place via email messages to their respective electronic addresses, which will be considered a valid means of communication by both parties and whose production in court cannot be contested solely because they are electronic documents. 17.2. Both parties may at any time change their email address for the purposes of this article, provided they give timely notice to the other party in accordance with the forms established in the preceding paragraph.
18.1. HedonX protects the privacy of its customers and guarantees the conformity of the processing of personal data with Regulation (EU) 2016/679 (GDPR) and applicable legislation on personal data protection. 18.2. Personal, demographic, and fiscal data acquired by HedonX, the data controller, are collected and processed in the forms and methods provided by the Site’s Privacy Policy and the information provided by Art. 13 of GDPR 679/2016 and Legislative Decree 30 June 2003, no. 196 (Privacy Code), which the Buyer expressly declares to have read.
19.1. Any dispute relating to the application, execution, interpretation, and violation of purchase contracts stipulated “online” through HedonX’s website is subject to Italian jurisdiction, also as provided for by Art. 3, Conv. 19 June 1980, no. 80/934/EEC (Rome Convention), on the law applicable to contractual obligations; these General Conditions refer, for anything not expressly provided therein, to Legislative Decree 6 September 2005, no. 206 (Consumer Code). 19.2. In case of disputes arising from or connected to this contract, the parties undertake to seek a fair and amicable settlement among themselves. 19.3. If the dispute has not been amicably resolved, and in any case within six months from its commencement date, it will be brought to the exclusive jurisdiction of the Court in whose district the Buyer/Consumer has his/her domicile as provided for by Legislative Decree 206/05; in the event that the Buyer does not qualify as a final consumer, it is agreed that any dispute, even in derogation of the rules relating to territorial jurisdiction, will be of the exclusive competence of the Court of Turin.
20.1. This contract supersedes and replaces any prior written or oral agreement, understanding, negotiation between the parties concerning the subject matter of this contract.
Last modified: July 18, 2025
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